Help and answers
Recharge, billing, and answers to the questions customers ask us most.
*713*129#
Dial on your phone and follow the prompts.
Or recharge online
- Go to bill.cloudghana.com.
- Log in with your account username and password.
- Click Recharge Account.
- Set the quantity to 1, then click Next until you reach Finish.
Frequently asked questions
Is setup really free?
Yes, for Starter Unlimited and Pro Unlimited when you sign up on or before 31 October 2026. After that the setup fee is GHS 1,000. Business 1TB has a one-off setup fee of GHS 1,050.
What does the 24-month agreement mean?
Starter Unlimited and Pro Unlimited run for a minimum of 24 months from installation, paid monthly in advance. After 24 months the service continues month to month and either side can end it with 30 days' notice.
What if I cancel before 24 months?
You pay only the part of the setup cost we have not yet recovered: GHS 1,000 × months remaining ÷ 24. You also return our equipment in working order. There is no other early-termination charge. See clause 9.1 of our terms.
How fast is the internet?
Think of speed like a road: more lanes means more people online at once without slowing down. One lane carries about 3 HD videos or video calls at the same time. Starter and Pro Unlimited are a 10-lane highway (up to 150 Mbps), and Pro also gets a priority lane at busy times. Business 1TB is a 2-lane road (up to 30 Mbps). Your actual speed depends on your distance and line of sight to our network at your premises, which our free site survey checks before installation.
How many devices can I connect?
Starter Unlimited is built for up to 20 devices: phones, laptops, TVs, cameras and card machines together. Pro Unlimited carries up to 50 and gives your traffic the priority lane at busy times. Business 1TB suits up to 6 devices. Not sure? Use the plan finder.
Is unlimited really unlimited?
Yes. There is no data cap and no scheduled throttling. Unlimited plans are for one home or one business premises. They cannot be resold or shared beyond the premises.
How do I pay or recharge?
Dial *713*129# on your phone, or log in at bill.cloudghana.com and choose Recharge Account. See the step-by-step guide.
Who owns the router and antenna?
Equipment we install stays our property unless we sell it to you with a receipt. We maintain it and replace it if it fails. You keep it safe and powered.
Will my internet work during a power cut?
Our router and antenna at your premises need power. A small UPS keeps you online through short outages. Ask us and we will recommend one that fits your setup.
Can I get a static IP address?
Yes. Static IP is available on Pro Unlimited and on leased lines. Tell us when you order.
Do you cover my area?
We serve Kumasi. Send us your location and we will confirm before you pay anything.
Internet down?
First, check that the router and the outdoor unit have power. Restart the router once and wait two minutes. If it is still down, call or WhatsApp us with your account name.